Joanne Z. - Customer Care Representative
Customer Care Representative, Joanne, began her All Pets Clinic career as a receptionist in July, 2013. Today, it’s her strong work ethic and 39 years of experience working with animals that helps Joanne keep the clinic running smoothly—from scheduling appointments to checking clients and their pets in and out of the clinic, to taking prescription refill orders and making sure medical records are up to date.
As busy as she is, Joanne is always happy to answer any and all client questions, and enjoys the relationships she is able to form both with clients and the All Pets Clinic staff.
Joanne’s love and knowledge of animals knows no bounds. After 2 years as a dog groomer, she worked for 33 years at the Silver Springs Wildlife Park; first as a Zookeeper, then Supervisor and, for 9 years, as Wildlife Manager. She even took on the task of finding homes for 270 animals when the Wildlife Park closed in 2013. Joanne is a 32-year member of the International Primate Protection League, and when someone calls All Pets Clinic about an orphaned or injured native animal, it’s Joanne who steps up to help with referrals to the proper licensed rehabilitation facility.
"Being around the All Pets animals is what I like most about my work here," said Joanne, who especially enjoys seeing the exotic animals that come to the clinic.
Joanne’s own furry family consists of five indoor cats; clinic cat, Sophie, Buddy, Princess and Cuddles. Some fresh-water fish complete the family. When she’s not hard at work Joanne enjoys going to concerts and working in her yard. She hopes to one day write a book about her 33 years as a zookeeper.
Kelsey S. - Lead Customer Care Representative
Lead Customer Care Representative, Kelsey, joined the All Pets Clinic full-time in September of 2020. She assists our team by answering phone calls, making appointments, and performing customer service duties. Her favorite part of the job is getting donations from our extremely generous clients for our Hope Fund, which goes directly to an animal in need here at our veterinary office. She says it makes her so happy that so many people are willing to help animals! Kelsey has a passion for animals and she is always willing to go above and beyond for our patients!
"My favorite thing about All Pets Clinic is the custom care they give to each and every animal," says Kelsey. "The staff gets to know your pets so they can make medical decisions based on what is best for your pet because here at All Pets Clinic we know each and every pet is different and special in many ways."
Before joining our team, Kelsey worked at a local non-profit as a Receptionist for several months before transitioning to All Pets Clinic. In high school, Kelsey was also involved with FFA where she showed beef heifers for four years. At home, Kelsey has a 3-year-old Beagle/Bluetick named Bella. Kelsey loves taking Bella to the dog park and river. She also likes to spend her free time with her husband and family, kayaking, and fishing.